A real number, once we know the shape of your floor.
Sentra Connect is priced per concurrent agent seat, adjusted for how you deploy it and how many channels you run at peak. There is no price list on this page because the honest version of it has three variables in it — and all three are things only you can tell us.
Three variables, no surprises.
Everything else — dialing modes, routing, recording, the supervisor console, the API — is in the product. There is no edition where predictive dialing costs extra.
Concurrent agent seats
How many people are logged in and handling calls at the same time. Not named users — a floor running two shifts across twenty desks pays for twenty seats, not forty. Supervisors and administrators are not charged as seats.
Peak concurrent channels
How many calls are in progress at your busiest moment. Predictive dialing uses more channels than seats by design, and this is what the infrastructure is sized against, so it is a real cost rather than an arbitrary tier boundary.
Deployment model
Self-hosted on your hardware, or hosted by us in the region you nominate. The licence is comparable either way; what changes is who buys the servers and the recording storage, and where your call data physically lives.
In the product, not in an upgrade.
Feature gating is how contact centre software makes budgets unpredictable. We would rather charge for scale, which you can actually forecast.
Every dialing mode
Manual, preview, progressive and predictive, with pacing, answering-machine detection, recycling rules and suppression lists. No predictive tier.
All inbound routing
IVR, skills-based routing, queue priority, callback-in-queue, blending, transfers, conference and transcribed voicemail.
Recording and supervision
Full-call recording, pause-and-resume, the live console, monitor, whisper, barge and wallboards for every team.
Reporting and the API
Real-time and historical reporting, call detail records, scheduled delivery, CSV export and the full REST API.
Two ways to run it.
Same platform, same features. The difference is where the infrastructure and the recordings live.
| Self-hosted | Hosted by us | |
|---|---|---|
| Where it runs | Your servers, your data centre or your cloud account | Our infrastructure, in the region you nominate |
| Where recordings live | Your storage, under your retention policy | Our storage in your chosen region, under your retention policy |
| Infrastructure cost | Yours, bought and run directly | Included in the subscription |
| Upgrades | Scheduled with you, applied by us or by your team | Applied by us in an agreed window |
| Telephony | Your own SIP trunks and carrier contract in both cases | |
| Features | Identical — there is no reduced self-hosted edition | |
The commercial detail.
How is Sentra Connect priced?
Why is there no price on this page?
Is self-hosted more expensive than cloud?
What is not included?
Is there a minimum contract?
What does implementation involve?
Do we pay for supervisors and admins?
Can we grow mid-term?
Tell us the shape of your floor.
Seats at peak, channels at peak, self-hosted or ours. Three answers and a scoping call is enough for a real quote — and the scoping call costs nothing.